Frequently Asked Questions
Everything you need to know about your CountryMoos experience.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you need a different size or style, simply initiate an exchange through our online portal for a prepaid return label.
How do I ensure I'm ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section in the product description.
What payment methods do you accept?
CountryMoos accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize natural fibers and work exclusively with manufacturers who adhere to fair labor practices and environmental standards to ensure your fashion feels as good as it looks.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply depending on your local regulations.